Terms of Service

Effective 9 October 2026.

These terms are a contract. Please read them. The parts that limit what we are responsible for are sections 12 to 17, and they are written in bold where it matters most.

1. Who is agreeing to what

Orientra Compliance (the “service”) is operated by James Worthing, a sole proprietor carrying on business as James Worthing Safety Consulting Services (“JWSCS”), in Manitoba, Canada (“we”, “us”). You can reach us at info@orientracompliance.ca.

• The customer is a company. If you sign up, you are doing so for your business (“you”, “your company”), you confirm that you are at least 18 years old and have authority to bind it, and you become the first administrator of its workspace.
• The service is offered to businesses in Canada and the United States. It is not offered to consumers, or to businesses located anywhere else.
• You accept these terms by ticking the box when you sign up, by paying for a plan, or by using the service.

2. What the service is

Orientra Compliance is web software with two parts that work together: field service operations (jobs, scheduling, customers, sites, equipment, time, materials and invoices) and a safety management system (hazard assessments, incidents, training and competency records, inspections, corrective actions and audit evidence).

It is a tool for running work and keeping records. It does not certify that your company complies with any law or standard, it does not decide what your safety programme should contain, and it is not a substitute for professional safety or legal advice. Programme documents the product supplies are installed as drafts for your company to review and approve.

We may add, change or remove features. We will not remove your ability to read and export your own records.

3. The free trial

• A trial lasts 45 days from the day you sign up and includes the whole product.
• No payment card is asked for to start a trial.
• A trial never turns into a paid subscription on its own. Nothing is charged when it ends.
• If no plan has been chosen when the trial ends, the workspace becomes read-only: you can still sign in, read everything you recorded, export it, and report an incident. You cannot add new work until you choose a plan.
• Nothing is deleted because a trial ended.
• One trial per company. We may end a trial that is being used to avoid paying for the service.

4. Plans and prices

The price depends on the number of active workers on your roster — the people who do the work, not the number of user accounts. Every person who needs a login gets one at no extra charge.

Active workers	Paid monthly	Paid annually
1–10 active workers	$199 CAD a month	$2,149.20 CAD a year
11–25 active workers	$349 CAD a month	$3,769.20 CAD a year
26–50 active workers	$599 CAD a month	$6,469.20 CAD a year
51–100 active workers	$899 CAD a month	$9,709.20 CAD a year
101–200 active workers	$1,399 CAD a month	$15,109.20 CAD a year
201–500 active workers	$2,199 CAD a month	$23,749.20 CAD a year
501+ active workers	Priced individually

• Monthly or annual. You choose when you buy. A year paid in advance costs 10% less than twelve monthly payments.
• Prices are in Canadian dollars and do not include tax. Any sales tax that applies is calculated from your billing address and added at checkout and to each later charge.
• Customers in the United States are charged in Canadian dollars as well. Your card issuer converts the amount, and may add a fee of its own.
• Your plan is a limit. A plan covers up to its stated number of active workers. We tell you in the product when two places remain, and again at one. Once the limit is reached, another active worker cannot be added — by hand, by import, or by reactivating someone who had left — until you move to a larger plan.
• Moving to a larger plan takes effect immediately. Your card is charged the difference for the days remaining in the term you have already paid for, plus tax, and your renewals continue at the new price. If the card is declined, your plan does not change.
• Moving to a smaller plan takes effect at the end of the term you have paid for. No refund is given for the remainder of a larger plan. A smaller plan can be chosen only if your active workers fit within it, and from the day you choose it you cannot add workers beyond its limit. You can cancel the change at any time before it takes effect.
• Changing between monthly and annual. Moving from monthly to annual takes effect immediately: your card is charged for the year, less the unused part of the month you have already paid for, and a new year begins that day. Moving from annual to monthly takes effect at the end of the year you have paid for; nothing is refunded.
• One change may be waiting at a time. All of these are made from Plan & Billing.
• A worker you have marked as having left no longer counts. The limit never prevents you from reading or exporting your records, or from reporting an incident, and it does not apply during a free trial.
• You may choose a larger plan than your roster requires. You may not choose a smaller one, and you agree to keep your roster accurate.
• Price changes. We may change our prices. A change applies to you from your first renewal that falls at least 30 days after we tell you about it by email. If you do not accept it, you may cancel before it takes effect.

5. Paying

• Subscriptions are billed in advance, monthly or annually as you chose, starting the day you choose a plan. They renew for the same term — each month, or each year — until cancelled. By choosing a plan you authorise that recurring charge, and the charge for any larger plan you later move to.
• Payment is taken by Stripe on Stripe's own page. Orientra never receives or stores your card number.
• Each payment produces a numbered Orientra invoice, which you can see under Plan & Billing.
• If a payment fails, access continues while the card is retried and you update it. If the payment still cannot be collected, the subscription ends and the workspace becomes read-only, as it does at the end of a trial. Reading, exporting and reporting an incident continue throughout.

6. Cancelling, and refunds

• You can cancel at any time from Plan & Billing. Cancelling stops future charges, and you can change your mind at any time before the term ends.
• A cancellation takes effect at the end of the term you have already paid for — the month, on a monthly plan, or the year, on an annual one. You keep full use of the service until then.
• Payments are not refundable. This applies to monthly and annual plans alike. We do not give refunds or credits for a part-month or part-year, for unused time, or for a plan larger than you turned out to need. The 45-day free trial is there so that you can decide before you pay. This does not affect any refund the law requires us to give.
• After a subscription ends, the workspace becomes read-only, in the same way as at the end of a trial. Nothing is deleted.
• You can choose a plan again later and carry on with the same records.

7. Your records

• The records your company puts into Orientra are your company's. We claim no ownership of them.
• You give us permission to host, copy, transmit and display those records only as needed to provide the service to you, to keep it secure, and to meet a legal obligation.
• You can export your records at any time, including after a trial or a subscription has ended.
• We do not delete a company's records because it stopped paying. Removing them is a separate step that needs a written request from the company; we then take a final export for you and aim to complete the removal within 30 days. A legal obligation to keep a record overrides a request to remove it.
• You are responsible for what your company records: that it is accurate, that you are entitled to record it, and that the people it is about have been told what the law requires them to be told.
• How we handle personal information is described in the Privacy Policy, and the Data Processing Terms form part of this agreement.

8. Who can see your workspace

• The people your administrators invite, with the permissions your administrators give them.
• A safety consultant, only if your company grants them access, for the products and the period you choose. You can end that access at any time.
• The operator of the service, when needed to run and support it. Every read and every change the operator makes in your workspace is recorded in your own activity log under the operator's name, where your administrators can see it.

You are responsible for your accounts: for who you invite, for the permissions you give them, for keeping sign-in details confidential, and for everything done through your workspace. Tell us at once if you believe an account has been misused.

9. Acceptable use

You agree that your company and everyone using your workspace will not:

• use the service to break the law, or to record information you have no right to hold;
• record false information, or alter a record to misrepresent what happened, who did it, or when;
• attempt to reach another company's records, or to defeat the security, rate limits or access controls of the service;
• probe, scan or load-test the service without our written agreement;
• upload malicious code, or use the service to send unsolicited messages, or to text or email anyone without the consent the law requires;
• copy, resell, rent or sublicense the service, or use it to build a competing product;
• reverse engineer the service, except where the law gives you that right regardless of this clause;
• share one login between several people, or misstate your number of active workers.

10. Suspension and ending this agreement

• We may suspend your workspace if payment fails, if these terms are broken, or if we reasonably believe it is needed to protect the service, another customer, or a person's safety or privacy. Where we reasonably can, we will tell you first and give you the chance to put it right.
• A suspended workspace can still be read and exported, and an incident can still be reported. We do not hold your safety records back to make you pay.
• You may end this agreement at any time by cancelling.
• We may end this agreement on 30 days' notice for any reason, or immediately if these terms are seriously or repeatedly broken. If we end it without a breach on your part, we will refund the unused part of any month you have paid for.
• When this agreement ends, sections 7, 11 to 17 and 20 continue to apply.

11. Our software and your feedback

We own the service: the software, its design, its templates, its documentation and the Orientra name and marks. This agreement gives your company a right to use the service while the agreement lasts; it does not transfer ownership of anything. If you send us suggestions, we may use them without owing you anything.

12. Safety and compliance remain your responsibility

This section matters more than any other. Orientra Compliance is a record-keeping and scheduling tool. It does not make a workplace safe and it does not make a company compliant.

• The service reports what your company recorded. When it shows that a worker holds a certificate, is competent for a task, or may start a job, it is applying your settings to your records. It does not verify that a certificate is genuine, that a person is in fact competent, or that a job is safe to begin.
• Your company remains responsible for its workplaces, its workers and its work: for assessing hazards, for training and supervising people, for deciding who is competent, for stopping unsafe work, and for complying with the occupational health and safety law that applies where you work — for example The Workplace Safety and Health Act (Manitoba) and its regulations, or in the United States the Occupational Safety and Health Act and your state's own plan — and every other law and standard that applies to you.
• The safety content is written for Manitoba. The legislation library, the programme templates and the COR and SECOR audit tools follow Manitoba law and the Manitoba audit instrument. The service does not include United States federal or state safety regulations. If you work anywhere other than Manitoba, the software will keep your records and run your work, but it is for you to make sure that what you record meets the law where you are.
• Legislation, templates and guidance in the service are provided for convenience. They may be incomplete or out of date, they are not legal or professional advice, and you must check them against the current official text before relying on them.
• Reminders, alerts and notifications may fail to arrive. Do not rely on the service as your only means of knowing that something is due, expired or wrong.
• The service is not an emergency system. In an emergency, call 911.
• An audit result is not promised. The service helps you organise evidence; whether your company passes a COR, SECOR or any other audit depends on your programme and how you run it.

13. Consulting is a separate service

The operator of this service is also a practising safety consultant. Buying the software does not buy consulting, and nothing the software does is professional advice. If you engage James Worthing or JWSCS as your safety consultant, that work is done under a separate agreement, and these terms apply only to the software. A consultant sees your workspace only if you grant access under section 8, and you can withdraw it at any time.

14. No warranties

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we give no warranties, conditions or representations of any kind, whether express, implied, statutory or arising from a course of dealing, including any implied warranty or condition of merchantability, fitness for a particular purpose, quality, accuracy or non-infringement.

We do not promise that the service will be uninterrupted, error-free or available at any particular time, or that every fault will be corrected. We keep backups and test restoring from them, but you are responsible for exporting anything your company needs to hold independently. We do not offer a service level commitment. Support is given by email on business days, on a reasonable-efforts basis.

15. Limits on our liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, however it arises and even if we were told it was possible.
• We are not liable for any injury, death, property damage, fine, penalty, order, charge, increased premium or failed audit arising from your company's operations, workplaces or decisions; for the acts or omissions of your workers, contractors or customers; for information your company recorded or failed to record; or for the acts of the third-party providers the service depends on.
• Our total liability to your company, for everything arising out of or connected with the service or this agreement, is limited to the fees your company paid us in the twelve months before the event that gave rise to the claim. During a free trial, that limit is one hundred Canadian dollars.
• These limits apply to every kind of claim — in contract, in tort (including negligence), under statute or otherwise — and they apply even if a remedy fails of its essential purpose.

Nothing in these terms limits liability for fraud, for wilful misconduct, or for anything that the law does not allow to be limited. These limits do not reduce what your company owes us for the service.

The prices in section 4 are set on the basis of these limits. Without them the service would cost considerably more, or could not be offered.

16. Your indemnity

You agree to indemnify us, and to defend us if we ask, against any claim, demand, proceeding, loss, fine or cost (including reasonable legal fees) brought by anyone else — including your workers, contractors, customers, an insurer or a regulator — that arises from: your company's operations or workplaces; an injury or incident involving your workers or your work; the records your company put into the service or your right to put them there; or a breach of these terms by your company or anyone using your workspace.

17. Governing law and disputes

• Governing law. This agreement is governed by the laws of Manitoba and the laws of Canada that apply there, without regard to conflict-of-law rules.
• Talk to us first. Before starting any proceeding, the party with the complaint will write to the other describing it, and both will try in good faith to settle it for 30 days.
• Binding arbitration. A dispute that is not settled in that time will be finally resolved by binding arbitration before a single arbitrator, seated in Winnipeg, Manitoba, and conducted in English. The arbitration is governed by The Arbitration Act (Manitoba), or, where your company is outside Canada, by The International Commercial Arbitration Act (Manitoba). Hearings may be held by video, so nobody has to travel. The arbitrator's decision is final and may be entered in any court with jurisdiction. Each party bears its own costs unless the arbitrator decides otherwise.
• No jury trial. To the extent the law allows, each party gives up any right to a trial by jury in any proceeding arising from this agreement.
• Exceptions. Either party may instead bring a claim within its limit in the small claims court of Manitoba, and either party may ask a court for an injunction or other urgent relief to protect its confidential information, its intellectual property or the security of the service. We may also go to court to recover unpaid fees.
• No class proceedings. To the extent the law allows, disputes will be brought only on an individual basis and not as a plaintiff or member of any class, collective or representative proceeding.
• Courts. For anything that is not arbitrated, the courts of Manitoba sitting in Winnipeg have exclusive jurisdiction, and both parties submit to them.

18. Privacy

Our Privacy Policy explains what we collect and why. The Data Processing Terms set out how we handle the personal information your company puts into the service, and form part of this agreement.

19. Changes to these terms

We may change these terms. If a change is material, we will email your administrators at least 30 days before it takes effect and show the new effective date at the top of this page. If your company does not accept a change, it may cancel before the change takes effect; continuing to use the service after that date means the change is accepted. A change never applies to a dispute that had already been raised.

20. General

• Whole agreement. These terms, the Privacy Policy and the Data Processing Terms are the whole agreement between us about the service, and replace anything said or written before. A separate written pilot or consulting agreement signed by both parties continues to apply to what it covers.
• If part is unenforceable. If a court or arbitrator finds part of these terms unenforceable, that part is limited as little as necessary and the rest continues in full.
• No waiver. If we do not enforce a term on one occasion, we may still enforce it later.
• Assignment. Your company may not transfer this agreement without our written consent. We may transfer it to a successor of the business, including a corporation we form to carry it on, and will tell you if we do.
• Events outside our control. We are not responsible for a failure or delay caused by something beyond our reasonable control, including a failure of a hosting, network or payment provider.
• Notices. We will send notices to the email addresses of your administrators. Send notices to us at info@orientracompliance.ca. A notice is treated as received on the next business day after it is sent.
• Independent parties. Nothing here makes either party the partner, agent or employee of the other.
• Sanctions and export law. You confirm that your company is not on, or owned by anyone on, a sanctions or denied-party list of Canada or the United States, and that it will not use the service in breach of the export or sanctions laws of either country.

Questions about these terms: info@orientracompliance.ca.